ColabzColabz
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Welcome
  • Welcome to Colabz
  • Sign-up walkthrough
  • Tour the dashboard
AI Photoshoot
  • Make your first image
  • The Photoshoot Wizard
  • Prompt patterns
  • Reusing products and faces
  • Quality tiers (1K, 2K, 4K)
Video Studio
  • Make your first video
  • Animate a still
  • Picking a vibe
Photo Magic
  • Photo Magic overview
  • Remove Background
  • Replace Background
  • Extend
  • Erase
  • Upscale a photo
  • Model Swap
  • Advanced Edit
Brand Library
  • Products explained
  • Adding a product
  • Faces explained
  • Generate a face
  • Styles explained
  • Trained models
Studios
  • Studios explained
  • Picking a Studio
  • Custom Studios coming soon
Workspace
  • Your library
  • Creating boards
  • Saving and sharing
  • Inviting members
  • Roles explained
Plans & Billing
  • Plans overview
  • How credits work
  • Top up credits
  • Subscription and billing
  • Launch promo (April 2026)
Free Shot
  • The free Shot tool
Help
  • Help center
  • Credit questions
  • Getting help
  • Rules and policies
Help

Getting help

Email <strong>hey@colabz.ai</strong> or use the in-app feedback form. Studio plan workspaces get priority response.

What to include#

  • Workspace name (so we can look up your account).
  • A short description of what you tried and what happened.
  • A screenshot or short screen recording if the issue is visual.
  • The asset URL or generation ID if it is about a specific output.

Response times#

  • Studio and Enterprise: within one business day.
  • Creator: within two business days.
  • Free: best effort.

Tip: A 30-second screen recording is worth a thousand bug reports. We can usually diagnose from one.

Related actions

  • Help center
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Rules and policies
On this page
  • What to include
  • Response times